Nothing available nearby?
Check the delivery pin and selected address. Store participation and availability differ by area and time.
Help, without the guesswork
Answers about availability, payments, delivery progress and problems with a Neeim order.
Good questions. Clear answers.
Why can’t I see a business?
Check the delivery address and selected service. The business may be outside coverage, closed, paused or not currently taking orders. The options in the app can change; a previous order or advertisement does not guarantee current availability.
Where can I see the full cost?
Review the order summary and any merchant-confirmed amount before paying. Item prices, delivery fees and other applicable charges are separate from optional tips. Discounts depend on their conditions and are confirmed for the actual order.
A bank transfer is waiting for confirmation. What should I do?
Check the receiving account, reference and amount against the order. Upload the requested confirmation through the approved payment flow, then wait for its recorded result. Do not pay a second time solely because a screenshot has not yet been reviewed. Contact order support for an unresolved transfer.
Can I change my address or items?
Available changes depend on the order stage. Use the options shown in the order or contact support before preparation or pickup where possible. A change may affect the total, availability or delivery time. Do not assume a note sent after pickup changes the accepted destination.
My delivery is taking longer than expected.
Open the active order for the latest status and support options. Preparation, traffic, communications and safety conditions can affect estimates. Describe the issue and quote the order reference; avoid placing a duplicate order unless you intend to receive both.
Does cancellation mean a refund is already complete?
No. Cancellation stops the order workflow; payment review, a refund owed, a wallet credit and a completed bank refund are separate records. Read the recorded financial result and contact support when a refund remains pending.
How do I manage my account and information?
Use account settings for the controls available to you, including customer-account deletion where eligible. An active order or another unresolved obligation may require attention first. Read the Privacy Policy and contact support for access or correction requests.
Why does an offer or banner disappear?
Campaigns can have start and end dates, service restrictions and other eligibility rules. An expired campaign no longer appears even when an older screenshot shows it. The final order summary—not the advertisement—determines any discount actually applied.
ANSWERS THAT MATTER
Find your next step without guessing.
For an active order, the Neeim app is the source for status, merchant updates and available support actions. For a general question, start with the service and delivery information linked below.
Price or order changed?
Review the updated information and any required confirmation before accepting a new amount.
Need order support?
Use the order-specific support route and include the order reference. Never share your password or one-time sign-in code.