Contact Neeim

Open the order in the Neeim app and use its available help or contact controls. Include the order reference, the problem and the outcome you need. Contact options can differ by order stage and account role. Keep any relevant photographs or payment references available, but share them only through approved support channels.

Use Help in the relevant customer, merchant or courier app. Describe the account issue or the information request clearly. To protect you and other users, support may need to verify your identity before disclosing account information or applying a change. Never share a password, bank PIN or one-time sign-in code.

For participation, follow the onboarding route in the appropriate Neeim app. For an existing partnership, use the operational contact channel supplied during onboarding or the support controls in your account. Do not send identity documents to an unverified social-media account.

Neeim order support is not an emergency service. For an immediate threat to life or safety, contact the appropriate local emergency service. Then report the relevant order or account to Neeim when it is safe to do so.