NEEIM Support
Returns and Exchanges
Eligibility, authorization, condition requirements, shipping responsibility, and refund timing for NEEIM returns.
NEEIM accepts eligible return requests within 30 days after confirmed delivery. Eligibility depends on the product, its condition, the timing of the request, and the terms below.
Return eligibility
To qualify for an ordinary return, an item must generally be unworn, unused, unwashed, unaltered, free from fragrance, cosmetics, stains, marks, hair, or customer-caused damage, and returned with its original tags, packaging, accessories, included components, and valid order information.
How to request a return
- Email support@neeim.com within 30 days after confirmed delivery. Include your order number, the item, and the reason for the request.
- Include clear photographs when an item arrived damaged, defective, incomplete, incorrect, or materially different from the confirmed order.
- Wait for return authorization and the correct return instructions.
- Use only the authorized return address supplied by NEEIM Customer Care. The correct destination can vary by product and fulfillment partner. Do not send a return to an address printed on a shipping label or package unless Customer Care specifically authorizes it.
Return shipping
Customers are generally responsible for return-shipping costs for preference, fit, size, color, or change-of-mind returns. NEEIM handles reasonable return-shipping costs when a product is verified as damaged, defective, incorrect, incomplete, or materially different from the confirmed order.
Original shipping charges are generally non-refundable unless required by law, the entire order was cancelled before shipment, or NEEIM confirms a fulfillment error. NEEIM does not charge a separate restocking fee for an approved return that complies with the published policy.
Damaged, defective, missing, or incorrect items
Inspect your order promptly after delivery and contact us as soon as reasonably possible when an item is damaged, defective, incomplete, incorrect, or materially different from the confirmed order. Keep the product and packaging until the review is complete.
Depending on the circumstances, an appropriate remedy may include a replacement, refund, shipment of a missing component, correction, store credit with your agreement, or another reasonable resolution.
Items that cannot be returned
The following products are generally not eligible for ordinary return: products marked Final Sale; personalized, customized, or made-to-order products; gift cards; opened or used cosmetics, beauty, personal-care, hygiene-sensitive, or intimate products; products showing wear, washing, alteration, fragrance, cosmetic residue, stains, or customer-caused damage; products missing required tags, packaging, accessories, or components; and products returned outside the approved period.
A damaged, defective, incorrect, incomplete, or materially misrepresented product may still qualify for a remedy even when it belongs to a normally non-returnable category.
Exchanges
NEEIM does not currently process direct exchanges. To obtain another size, color, or style, request a return for the eligible original item and place a new order. Availability cannot be reserved while a return is in transit.
Refunds
After an authorized return is received and inspected, NEEIM will notify you whether the refund is approved. When approved, NEEIM initiates the refund to the original payment method within 10 business days. Banks and payment providers may require additional time to post the credit.
Contact Customer Care if more than 15 business days have passed since NEEIM confirmed that the refund was approved.
Cancellation requests and order changes
Customers may submit a cancellation request within 15 minutes after placing an order. A request does not automatically cancel the order and can be approved only when processing, fulfillment, or shipment has not begun.
Use the cancellation option on the order-status page when available or email support@neeim.com immediately with your order number and Cancellation Request in the subject line. Once an order has shipped, it cannot be cancelled.
Changes to products, sizes, colors, quantities, or shipping addresses cannot be guaranteed after an order has been submitted.
Contact
NEEIM Customer Care: support@neeim.com
Last updated: July 19, 2026.