Privacy policy

Last updated: July 19, 2026

At NEEIM, discretion is part of the experience. The trust placed in our brand extends beyond the products we present to the care, restraint, and responsibility with which we handle personal information.

This Privacy Policy explains how NEEIM collects, uses, discloses, retains, and protects personal information when you visit or use neeim.com, create or manage an account, place or return an order, subscribe to communications, contact Customer Care, submit content, or otherwise interact with our website and related services collectively referred to as the “Services.”

NEEIM is an online retailer based in Scottsdale, Arizona, United States. Our store is powered by Shopify, which provides the commerce infrastructure used to operate our storefront, checkout, payment processing, customer accounts, security, fraud-prevention tools, and related ecommerce services.

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed by NEEIM in connection with the Services.

It does not govern the independent privacy practices of third-party websites, platforms, applications, payment providers, social networks, carriers, or other services linked to or integrated with the Services.

When a third party processes personal information for its own purposes, that third party’s privacy notice may also apply. We encourage you to review the applicable third-party notices before using an external service.

2. Personal Information We Collect

The personal information we collect depends on how you interact with NEEIM.

Contact and identification information

We may collect:

Your name
Email address
Telephone number when provided
Billing address
Shipping address
Customer-account identifiers
Order numbers
Customer-service reference numbers

Order and transaction information

We may collect:

Products viewed, added to cart, purchased, returned, exchanged, or refunded
Selected sizes, colors, variants, and quantities
Order value
Discounts
Taxes
Shipping charges
Transaction status
Delivery and tracking information
Return and refund history
Customer-service history
Payment type
Payment authorization status
Partial payment-card details supplied by payment processors

NEEIM does not ordinarily receive or store your complete payment-card number or card security code. Payment credentials are processed through Shopify and applicable payment providers.

Account and preference information

We may collect:

Customer-account profile information
Saved addresses
Shopping preferences
Communication preferences
Language settings
Country or region
Currency settings
Wishlist or saved-item activity where available
Browsing preferences

Device, network, and usage information

We may collect automatically:

Internet Protocol address
Browser type
Device type
Operating system
Approximate location derived from an IP address
Referring website or page
Pages viewed
Links selected
Search activity
Cart activity
Session information
Dates and timestamps
Cookie and pixel identifiers
Advertising identifiers
Diagnostic information
Website performance information
Security and fraud-prevention signals

Communications and customer content

We may collect:

Emails sent to NEEIM
Contact-form submissions
Customer Care communications
Product questions
Return reasons
Complaints
Feedback
Reviews
Photographs
Comments
Survey responses
Other content you voluntarily submit
Information submitted for press, wholesale, supplier, partnership, employment, or other business inquiries

Fraud-prevention and compliance information

We may collect or receive:

Address-verification results
Payment-verification results
Transaction risk indicators
Device or account risk indicators
Chargeback information
Return-abuse information
Records associated with suspected fraud
Security-investigation information
Information required to comply with legal, accounting, tax, regulatory, or recordkeeping obligations

We do not intentionally request sensitive information that is unnecessary for operating the Services. Please do not send complete payment-card numbers, card security codes, account passwords, banking passwords, one-time authentication codes, medical information, or government identification documents through ordinary email, text, or social-media messaging.

3. Sources of Personal Information

We may collect personal information:

Directly from you when you browse the website, create an account, place an order, contact us, request a return, subscribe to communications, or submit content
Automatically through cookies, pixels, logs, local storage, software development kits, and similar technologies
From Shopify
From payment processors
From fraud-prevention and identity-verification providers
From shipping carriers and delivery providers
From suppliers, manufacturers, distributors, warehouses, and fulfillment providers
From customer-support, analytics, marketing, advertising, review, and technology providers
From social-media platforms when you interact with NEEIM through those services
From publicly available or professional sources when evaluating a legitimate press, supplier, wholesale, partnership, or intellectual-property inquiry

4. How We Use Personal Information

NEEIM may use personal information to:

Operate, maintain, secure, and improve the Services
Create and manage customer accounts
Process payments
Process and fulfill orders
Confirm transactions
Arrange shipment and delivery
Provide tracking information
Process cancellations
Review return requests
Process approved returns, exchanges, replacements, and refunds
Verify identity, payment authorization, addresses, and order details
Send order confirmations and service communications
Respond to Customer Care requests
Provide product information and sizing guidance
Coordinate with suppliers, warehouses, fulfillment providers, and carriers
Personalize website content and recommendations where permitted
Remember language, country, currency, and shopping preferences
Send promotional communications where you have consented or where otherwise permitted by law
Measure website and campaign performance
Understand customer journeys and product interest
Conduct analytics
Diagnose technical problems
Detect, investigate, and prevent fraud
Prevent unauthorized transactions
Prevent account misuse, chargeback abuse, and return abuse
Protect customers, NEEIM, service providers, and other parties
Enforce our Terms of Service and published policies
Comply with tax, accounting, consumer-protection, privacy, legal, regulatory, and recordkeeping obligations
Establish, exercise, or defend legal claims
Evaluate or complete a financing, merger, acquisition, restructuring, insolvency, or sale of assets

We may combine information collected from different sources when reasonably necessary for these purposes.

5. Legal Bases for Processing

Privacy laws in some jurisdictions require a legal basis for processing personal information.

Depending on the circumstances, NEEIM may process personal information because:

Processing is necessary to perform a contract with you
Processing is necessary to take steps at your request before entering a contract
Processing is necessary to process, fulfill, deliver, return, replace, or refund an order
Processing is necessary to comply with a legal obligation
Processing supports a legitimate business interest, such as maintaining security, preventing fraud, improving the Services, administering business operations, or protecting legal rights
You provided consent
Processing is otherwise permitted under applicable law

Where processing is based on consent, you may withdraw that consent where permitted. Withdrawal does not affect processing that occurred lawfully before the withdrawal.

6. Cookies and Similar Technologies

NEEIM, Shopify, and authorized service providers may use:

Cookies
Pixels
Tags
Local storage
Software development kits
Analytics technologies
Advertising technologies
Similar tracking or storage technologies

These technologies may support:

Essential storefront functions
Shopping-cart functions
Checkout
Customer accounts
Security
Fraud prevention
Session integrity
Language and regional preferences
Website performance
Error diagnosis
Analytics
Campaign measurement
Personalization
Advertising attribution
Targeted advertising where permitted

Some technologies are necessary for the Services to function. Other technologies may be controlled through the cookie banner, cookie-preference controls, browser settings, device settings, or the Your Privacy Choices page where available.

Your Privacy Choices:

https://neeim.com/pages/data-sharing-opt-out

Blocking certain cookies or technologies may affect shopping-cart, checkout, account, language, personalization, or other website functions.

Where legally required, non-essential technologies will be used only after the required consent is obtained.

7. Shopify’s Role

Shopify provides the ecommerce platform that powers the NEEIM storefront and may process information supporting:

Website operation
Checkout
Payment processing
Customer accounts
Order administration
Analytics
Security
Fraud prevention
Personalization
Marketing measurement
Other commerce services

Depending on the Shopify services and settings enabled for our store, Shopify may process certain information for its own purposes under its own privacy notices and legal obligations.

Where Shopify Network Intelligence or other Shopify Enhanced Services are enabled, Shopify may use customer information with information from other Shopify merchants to provide security, analytics, personalization, advertising-related, and other enhanced features.

Where required, customer consent, cookie preferences, Global Privacy Control signals, deletion requests, and sale or sharing opt-out choices may be communicated to Shopify through Shopify’s privacy tools.

You may review Shopify’s privacy practices through Shopify’s published privacy notices.

8. How We Disclose Personal Information

NEEIM may disclose personal information only as reasonably necessary for legitimate business, service, security, transactional, or legal purposes.

Shopify

Shopify may receive and process information necessary to provide the storefront, checkout, payments, customer accounts, analytics, security, fraud-prevention, and related commerce services.

Payment and fraud-prevention providers

Payment processors, card networks, banks, identity-verification services, and fraud-prevention providers may receive information necessary to:

Authorize payments
Verify transactions
Prevent fraud
Investigate disputes
Process refunds
Maintain transaction security

Suppliers and fulfillment partners

Selected brands, manufacturers, distributors, suppliers, warehouses, and fulfillment providers may receive information necessary to prepare, package, ship, replace, or receive the return of an order.

This may include:

Recipient name
Shipping address
Contact information
Ordered products
Selected variants
Shipment instructions
Order reference information

These parties are not authorized by NEEIM to use customer information for unrelated purposes.

Shipping and delivery providers

Shipping carriers, postal operators, customs brokers, and delivery providers may receive information necessary to:

Transport an order
Clear customs
Provide tracking
Complete delivery
Investigate a shipment
Address a failed delivery
Process a shipping claim

Operational service providers

We may use providers supporting:

Website hosting
Cloud storage
Customer service
Email communications
Reviews
Analytics
Website performance
Security
Fraud prevention
Marketing
Advertising
Accounting
Legal services
Business administration

Legal and protective disclosures

We may disclose information when reasonably believed necessary to:

Comply with law or regulation
Respond to a court order
Respond to a subpoena
Respond to lawful governmental requests
Comply with legal process
Investigate fraud
Investigate security concerns
Enforce agreements
Protect legal rights
Protect the safety and property of NEEIM, customers, service providers, or others

Business transactions

Information may be disclosed in connection with a proposed or completed:

Financing
Merger
Acquisition
Restructuring
Asset sale
Insolvency
Bankruptcy
Similar business transaction

Appropriate safeguards will be used where required.

At your direction

We may disclose information when you:

Direct us to do so
Request an integration
Authorize a third party
Provide consent
Ask us to communicate with another person or service on your behalf

9. Advertising, Sale, Sharing, and Targeted Advertising

NEEIM may use advertising, analytics, and social-media services to:

Measure campaigns
Understand customer engagement
Attribute sales
Evaluate website traffic
Present relevant advertising where permitted

NEEIM does not sell personal information to third parties in exchange for money.

However, depending on the technologies used and applicable law, certain disclosures involving advertising, analytics, or cross-context behavioral advertising may be legally defined as a “sale,” “sharing,” or “targeted advertising,” even when no money is exchanged.

Where applicable, you may opt out through:

https://neeim.com/pages/data-sharing-opt-out

You may also contact:

support@neeim.com

Use the subject line:

Privacy Request

Where applicable, NEEIM recognizes Global Privacy Control signals as an opt-out request when those signals are received and can reasonably be processed through the technologies used on our website.

NEEIM does not knowingly sell or share the personal information of children under 16 for cross-context behavioral advertising.

10. Marketing Communications

When you subscribe to marketing, NEEIM may send:

Product announcements
Editorial communications
Restock notices
Promotional offers
Brand communications
Shopping recommendations

You may unsubscribe from marketing emails through the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent transactional or service communications concerning:

Orders
Accounts
Security
Delivery
Returns
Refunds
Policy updates
Customer-service requests

11. International Processing and Transfers

NEEIM is based in the United States.

Shopify and other service providers may process personal information in the United States and in other countries where they or their providers operate.

Privacy protections, legal requirements, and government-access rules may differ between jurisdictions.

Where required, NEEIM and its service providers use recognized safeguards for international transfers, which may include contractual protections, approved transfer mechanisms, or other lawful safeguards.

12. Data Retention

NEEIM retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete and document transactions
Fulfill orders
Provide customer service
Process returns and refunds
Address delivery issues
Resolve disputes and chargebacks
Maintain customer accounts
Remember preferences
Prevent fraud
Protect security
Meet tax and accounting requirements
Comply with legal and regulatory obligations
Maintain required records
Establish, exercise, or defend legal claims

Retention periods vary according to:

The type of information
The customer relationship
The purpose of processing
Legal requirements
Operational need
Fraud-prevention requirements
Applicable limitation periods

When information is no longer reasonably required, it may be deleted, anonymized, aggregated, or otherwise handled as permitted by applicable law.

13. Security

NEEIM uses reasonable administrative, technical, and organizational measures designed to protect personal information against:

Unauthorized access
Loss
Misuse
Alteration
Destruction
Unauthorized disclosure

The NEEIM storefront and checkout are provided through Shopify using encrypted HTTPS connections.

Access to personal information is limited according to operational need. Service providers are permitted to access information only as reasonably necessary to perform their functions.

No website, transmission method, storage system, or security measure can be guaranteed to be completely secure.

Customers should:

Use unique passwords
Protect account credentials
Avoid sharing authentication codes
Sign out from shared devices
Notify NEEIM promptly of suspected unauthorized activity

NEEIM will not ask you to send a complete payment-card number, card security code, account password, banking password, or one-time authentication code through ordinary email, text message, or social-media messaging.

14. Children’s Privacy

The Services are not directed to children under 13, and NEEIM does not knowingly collect personal information directly from children under 13.

A person who has not reached the age of legal majority in their jurisdiction should use the Services only with the involvement and authorization of a parent or legal guardian.

15. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request:

Confirmation of whether we process your personal information
Access to personal information
Correction of inaccurate personal information
Deletion of certain personal information
A portable copy of certain personal information
Restriction of certain processing
Objection to certain processing
Withdrawal of consent
Opt-out from certain sales or sharing
Opt-out from targeted advertising
Opt-out from certain profiling
Information concerning the categories of personal information collected
Information concerning the sources of personal information
Information concerning the purposes for which information is used
Information concerning categories of recipients
Appeal of a privacy-request decision where applicable
Non-discriminatory treatment for exercising applicable privacy rights

These rights are not absolute.

NEEIM may retain or continue processing information where permitted or required for:

Completing transactions
Security
Fraud prevention
Legal compliance
Recordkeeping
Dispute resolution
Exercising legal rights
Other lawful exceptions

16. Submitting a Privacy Request

To exercise an applicable privacy right, contact:

Email: support@neeim.com
Subject line: Privacy Request
Online contact: https://neeim.com/pages/contact

Describe your request and provide enough information for us to identify the relevant account, order, or interaction.

To protect personal information from unauthorized access, alteration, or deletion, NEEIM may request information reasonably necessary to verify:

Your identity
Account ownership
Order history
Residency
The authority of an authorized representative

An authorized representative may submit a request where permitted by law. We may request proof of authorization and may independently verify the identity of the person whose information is involved.

NEEIM will respond within the period required by applicable law.

Where an extension is legally permitted, we will communicate the reason and revised response period.

17. Additional United States Disclosures

Residents of certain U.S. states may have rights concerning:

Access
Correction
Deletion
Portability
Targeted advertising
Sale or sharing
Certain profiling
Appeals

The availability and scope of these rights depend on applicable state law and available exceptions.

During the preceding 12 months, NEEIM may have collected the categories of information described in Section 2 of this Privacy Policy.

The business and commercial purposes for collecting and using that information are described in Section 4.

The categories of parties to whom information may be disclosed are described in Section 8.

NEEIM does not sell personal information for money.

Certain advertising or analytics disclosures may be considered a sale or sharing under applicable state privacy laws. Where applicable, customers may opt out through:

https://neeim.com/pages/data-sharing-opt-out

You may also submit a Privacy Request using the contact information above.

18. European Economic Area, United Kingdom, and Switzerland

Where applicable, individuals in the European Economic Area, United Kingdom, and Switzerland may have rights to:

Access personal information
Correct personal information
Erase personal information
Restrict processing
Receive portable information
Object to processing
Withdraw consent

Individuals may also have the right to lodge a complaint with the competent data-protection authority.

NEEIM is based in the United States. Where applicable, information may be transferred outside your country under appropriate legal safeguards.

19. Third-Party Links and Social Features

The Services may include:

External links
Embedded content
Social-media features
Third-party payment options
Third-party applications

NEEIM does not control the independent privacy or security practices of those third parties.

Your interaction with a third party is governed by that party’s own terms and privacy notices.

20. Changes to This Privacy Policy

NEEIM may update this Privacy Policy to reflect changes in:

The Services
Technology
Service providers
Legal obligations
Business operations
Data practices

The Last updated date identifies the current version.

Where required, material changes may also be communicated through the website, customer account, email, or another reasonable method.

21. Related Policies

Please also review:

Returns and Refunds Policy
https://neeim.com/pages/returns

Shipping and Delivery Policy
https://neeim.com/pages/shipping

Legal Notice
https://neeim.com/pages/legal-notice

The NEEIM Standard
https://neeim.com/pages/the-neeim-standard

Your Privacy Choices
https://neeim.com/pages/data-sharing-opt-out

22. Contact NEEIM

NEEIM Customer Care

Business location: Scottsdale, Arizona, United States

Email: support@neeim.com

Online contact:
https://neeim.com/pages/contact

Customer Care hours:
Monday through Friday, 9:00 a.m. to 6:00 p.m. Mountain Time, excluding recognized public holidays.

For privacy-related requests, use the subject line:

Privacy Request