Neeim Privacy Policy

Effective Date:August 27, 2026
Last Updated:August 27, 2026

Neeim (“Neeim,” “we,” “us,” or “our”) provides a delivery platform that connects customers, merchants, and delivery drivers through the Neeim customer application and the Neeim Driver application.

This Privacy Policy explains what information we collect, how we use it, when we share it, how we protect it, and the choices available to you.

By using Neeim or Neeim Driver, you acknowledge the practices described in this Privacy Policy.

1. Applications Covered by This Policy

This Privacy Policy applies to:

Neeim, the customer delivery application.
Neeim Driver, the application used by delivery drivers to receive and complete delivery assignments.
Related Neeim websites, support services, and backend systems where this Privacy Policy is displayed or referenced.

2. Information We Collect

We collect information necessary to operate the Neeim delivery platform.

Customer Information

When you use Neeim, we may collect:

name or account information;
delivery address information;
delivery instructions;
landmarks, building descriptions, entrance instructions, or similar location details;
precise latitude and longitude selected for a delivery location;
order history;
merchant and product selections;
order notes;
contact information where provided;
device and application information;
technical and diagnostic information.

Driver Information

When you use Neeim Driver, we may collect:

driver account information;
delivery assignment information;
order and pickup information;
delivery destination information;
driver availability or delivery status;
precise device location during active delivery operations;
background location when required for an active delivery;
delivery progress and timestamps;
device and application information;
technical and diagnostic information.

3. Precise Location Information

Location information is an important part of the Neeim delivery service.

Customer Location

Neeim may request location permission to help a customer:

center the map near their current location;
select an exact delivery point;
save a delivery location;
improve delivery accuracy.

Customers may manually move the map and confirm an exact delivery pin.

When a customer confirms a delivery location, Neeim may store:

latitude;
longitude;
human-readable address information;
landmarks;
delivery instructions;
information indicating how the location was selected.

The customer-confirmed coordinates are used as the delivery destination for the applicable order.

Location permission is not intended to be required solely for manually selecting a location on the map where manual map selection is available.

Driver Location

Neeim Driver may collect precise location information while a driver is completing an active delivery.

This may include background location when the application is not actively visible on the screen.

Background location is used to support functions such as:

active delivery tracking;
delivery progress;
showing the driver's current delivery position to the appropriate customer;
navigation and routing;
operational delivery monitoring;
determining whether an active delivery is progressing.

Neeim Driver is designed so that delivery-related tracking is associated with an active delivery or tracking session.

We do not intend to continuously track a driver's location when the driver is not participating in an applicable delivery operation.

4. How Location Is Shared

During an active delivery, a customer's delivery coordinates may be provided to the driver assigned to that order.

A driver's current delivery location may also be made available to the customer associated with that active delivery.

Drivers are not intended to receive unrestricted access to a customer's complete saved-address history.

Delivery-location access is intended to be limited to information necessary to complete the assigned order.

5. Google Maps and Mapping Services

Neeim may use Google Maps Platform services to provide map functionality, including displaying maps and allowing users to select or navigate to delivery locations.

Depending on the platform and application configuration, mapping services may process location or device information according to their own privacy terms.

Google's privacy practices are governed by Google's applicable privacy policies and terms.

Neeim may also use native platform mapping or navigation functionality where appropriate.

6. Delivery Address Information

A delivery address may include more than a formal street address.

Because some delivery areas may not have precise or consistently formatted street addressing, Neeim may allow customers to provide:

an exact map pin;
neighborhood or area;
landmark;
building description;
entrance information;
delivery instructions.

These details are used to help drivers complete deliveries accurately.

7. Order Information

We may process information relating to orders, including:

products or services ordered;
merchant;
delivery destination;
order notes;
order status;
pickup and delivery timestamps;
assigned driver;
delivery progress;
payment method information where applicable.

Neeim may retain a snapshot of the delivery destination associated with an order so that later changes to a customer's saved address do not alter an already-placed order.

8. How We Use Information

We may use information to:

create and manage customer or driver sessions;
process orders;
dispatch deliveries;
provide merchants and drivers with necessary order information;
provide delivery tracking;
determine pickup and dropoff destinations;
support navigation;
provide customer support;
prevent misuse, fraud, or unauthorized activity;
maintain security;
diagnose technical problems;
improve application reliability;
comply with legal obligations;
protect customers, drivers, merchants, and Neeim.

9. How We Share Information

We may share information only as reasonably necessary to operate the service.

With Drivers

Drivers may receive information required to complete assigned deliveries, such as:

pickup information;
customer delivery destination;
delivery coordinates;
delivery instructions;
relevant order information.

With Customers

Customers may receive delivery-related information, which may include:

assigned delivery status;
estimated progress;
driver delivery location during an active delivery where available.

With Merchants

Merchants may receive information necessary to prepare and fulfill an order.

With Service Providers

We may use service providers for infrastructure and functionality, including services related to:

database hosting;
cloud infrastructure;
authentication;
maps;
routing;
monitoring;
application distribution;
technical support.

These service providers may process information on our behalf according to their applicable agreements and privacy terms.

10. Supabase and Backend Infrastructure

Neeim uses backend infrastructure to support application functions such as:

authentication;
orders;
dispatch;
delivery assignments;
driver tracking;
database storage;
real-time application functionality.

Neeim may use Supabase or Supabase-compatible/self-hosted infrastructure as part of these services.

Information transmitted to the backend may include order information, delivery coordinates, account identifiers, and delivery status information.

11. Payments

Neeim may support different payment methods depending on the market and service availability.

We do not intentionally collect or store full payment-card credentials unless specifically required by a payment service integrated into the platform.

Where third-party payment providers are used, their privacy policies and terms may also apply.

12. Device Permissions

Depending on the application and device, Neeim may request permissions such as:

Location

Used for delivery-location selection, driver tracking, navigation, and delivery operations.

Background Location

Used by Neeim Driver when needed during an active delivery.

Notifications

Used for order updates, delivery assignments, driver offers, support messages, and other operational communications.

Photos or Media

May be used where a customer or driver chooses to upload an image, document, or other supported content.

Neeim does not require access to device functions unrelated to providing the requested service.

13. Data Retention

We retain information for as long as reasonably necessary to:

provide Neeim services;
maintain order and delivery records;
resolve disputes;
prevent fraud;
comply with legal requirements;
maintain security;
support legitimate business operations.

Retention periods may vary depending on the type of information.

Temporary location data may be retained for a shorter period than order records, except where location information forms part of the delivery record or is required for security, dispute resolution, or legal compliance.

14. Data Security

We use administrative, technical, and organizational safeguards designed to protect information against:

unauthorized access;
unauthorized disclosure;
loss;
misuse;
alteration.

No internet or mobile application system can be guaranteed to be completely secure.

Users should protect their devices and account access.

15. Account and Authentication Information

Neeim may use account identifiers or authentication sessions to associate activity with a customer or driver.

Some versions of the service may use anonymous or device-based authentication before full account recovery functionality is available.

Users should understand that uninstalling an application or losing access to a device may affect access to locally stored information or account sessions where account recovery has not been configured.

16. Saved Addresses

Neeim may allow customers to save delivery addresses locally or through account-linked storage, depending on the version of the service.

Saved address information may include precise coordinates and delivery instructions.

Placed orders maintain their own delivery destination so that modifying a saved address does not change the destination of an existing order.

17. Children's Privacy

Neeim is not intended for children who are not legally permitted to use delivery or commerce services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, contact us so we can review the matter.

18. Your Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:

request access;
request correction;
request deletion;
object to certain processing;
request information about how data is used.

You may also control certain permissions through your mobile device settings.

For example, you may disable location permission through iOS or Android settings. Some delivery features may not function correctly without required permissions.

Drivers who disable background location during an active delivery may be unable to provide live delivery tracking.

19. Deleting Your Information

You may contact Neeim to request deletion of personal information, subject to:

legal retention requirements;
fraud prevention;
security requirements;
pending transactions;
legitimate recordkeeping requirements.

Certain order or transaction records may need to be retained even after other account information is deleted.

20. International Processing

Neeim may process or store information in countries different from the country in which a user is located.

Where required, we take reasonable measures to protect information in accordance with applicable privacy requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy as Neeim evolves.

When we make material changes, we may update the effective date or provide additional notice where appropriate.

Continued use of Neeim after an updated Privacy Policy becomes effective may constitute acknowledgment of the updated policy where permitted by law.

22. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or personal information, contact:

Neeim

Email: neeimapp@gmail.com

Website: www.neeim.com

Business address: Khartoum, Sudan