Accessibility

<h2>Accessibility Statement</h2>
<p><strong>Our commitment</strong><br>
Neeim is committed to providing a refined, inclusive digital experience for all customers, including people with disabilities. We continuously improve our website to support access to our products, content, and services.</p>

<h2>Scope</h2>
<p>This statement applies to the Neeim online storefront experience, including browsing, product discovery, account access, and checkout experiences delivered through our website and integrated services.</p>

<h2>Standards and approach</h2>
<p>We use the <strong>Web Content Accessibility Guidelines (WCAG)</strong> as our primary reference and aim to align with <strong>WCAG 2.2 Level AA</strong> where reasonably achievable. We do not claim that every page fully conforms at all times; rather, we use WCAG as our benchmark for ongoing improvements and quality assurance.</p>

<h2>Compatibility</h2>
<p>We aim to support current, commonly used combinations of browsers and assistive technologies, including:</p>
<ul>
  <li>Screen readers such as VoiceOver (macOS/iOS), NVDA and JAWS (Windows)</li>
  <li>Keyboard-only navigation and switch/alternative input methods</li>
  <li>Current versions of Safari, Chrome, Firefox, and Edge</li>
</ul>
<p>Because user environments vary, we may ask for details (device, browser, assistive technology, and the page URL) to reproduce and resolve issues.</p>

<h2>Known limitations</h2>
<p>While we work to maintain accessibility across our storefront, some limitations can occur, particularly in:</p>
<ul>
  <li>Third-party applications or embedded components that we do not fully control</li>
  <li>Older or legacy content that may require additional remediation</li>
  <li>Dynamic experiences where content updates based on user selections</li>
</ul>
<p>If you encounter a barrier, please contact us and we will prioritize a practical solution and, where possible, provide an accessible alternative.</p>

<h2>Alternative access and assistance</h2>
<p>If you need help placing an order or accessing information, we can assist via:</p>
<ul>
  <li><strong>Email:</strong> <a href="mailto:[ACCESSIBILITY_EMAIL]">[ACCESSIBILITY_EMAIL]</a></li>
  <li><strong>Phone:</strong> <a href="tel:[ACCESSIBILITY_PHONE]">[ACCESSIBILITY_PHONE]</a></li>
  <li><strong>Contact page:</strong> <a href="/en/pages/contact">Contact Neeim</a></li>
</ul>

<h2>Feedback and response time</h2>
<p>We welcome accessibility feedback. Please include the page link and a brief description of the issue. We aim to:</p>
<ul>
  <li><strong>Acknowledge requests within [SLA_ACK] business days</strong></li>
  <li>Provide a workaround or resolution plan as quickly as practicable depending on complexity</li>
</ul>

<h2>Continuous improvement</h2>
<p>Accessibility is integrated into our ongoing design, development, and content workflows. We review and refine our storefront experience as standards evolve and as we learn from customer feedback.</p>

<h2>Last updated</h2>
<p>This Accessibility Statement was last updated on <strong>[LAST_UPDATED_DATE]</strong>.</p>